Miami Lakes Perfumes

Returns & refunds

Please read the conditions below before returning a fragrance.

Return window and eligibility

You may request a return within 30 calendar days of delivery. To be eligible for a change-of-mind return, the fragrance must be unopened, unused and in its original sealed retail packaging, with all accessories and any included gifts. Proof of purchase is required.

Opened, sprayed, used or unsealed fragrances are not eligible for change-of-mind returns. This does not affect your rights where a product is damaged, defective, incorrect or otherwise does not conform to the order.

How to start a return

Email info@miamilakesperfumes.com or call +1 305-829-0499 with your order number, the item and the reason for the return. We will provide return instructions. Please do not send the parcel before receiving those instructions.

The return destination is Miami Lakes Perfumes, 18600 NW 87th Ave #102, Hialeah, FL 33015, United States. We will confirm the destination in your return instructions. Send the authorised return within 14 calendar days of receiving those instructions.

Return shipping and fees

For a change-of-mind return, you pay the actual return shipping cost. Use a tracked ground service appropriate for fragrance and follow the carrier’s packing and labelling requirements. Original outbound shipping charges are not refunded for a change-of-mind return.

There is no restocking fee. If we sent an incorrect item or the item arrived damaged or defective, contact us before sending anything. We cover the eligible return shipping and provide an appropriate replacement or refund, including the affected original shipping charge.

Refund timing

We inspect returns within 5 business days of receipt and email you the outcome. Once approved, we issue the refund to the original payment method within 5 business days. Your bank or payment provider may take an additional 5 to 10 business days to post it.

Exchanges

To exchange an unopened item, contact us first. Exchanges depend on stock availability. Where an exchange cannot be arranged, an eligible item can be returned for a refund and you may place a new order.

Damaged, incorrect or missing items

Please contact us as soon as you notice a problem, ideally within 7 days of delivery, with your order number and clear photographs when relevant. Keeping the packaging helps us investigate. This request does not limit your rights under applicable law.

Order cancellations

Contact us promptly to request cancellation. An order can be cancelled before dispatch. Once dispatched, the return conditions above apply.