Last updated: September 11, 2026
Eligible products may be requested for return within 30 days of delivery. For hygiene and product-integrity reasons, fragrance must be unused, unopened and in its original sealed retail packaging for a change-of-mind return.
If we sent the wrong product, or an item arrives damaged or defective, contact us within 7 days of delivery and keep the product, packaging and shipping materials until we provide instructions.
Approved refunds are issued to the original payment method after the returned item is received and inspected. Shipping charges and return-shipping responsibility depend on the reason for the return.